Help & Support

Can't find what you're looking for? Email us at soporte@bloqia.es and we'll get back to you as soon as possible. For personal data queries: privacidad@bloqia.es.

Getting started

• What is the demo community?

  A trial community with fictional neighbours to explore Bloqia for 15 days without affecting your real community.

• Why do I have to wait to be verified?

  To protect the community, someone who is already inside confirms that you live where you say you do.

• How do I invite other neighbours or my family?

  From Invite, using a QR code or a link, choosing whether it's for your apartment or another neighbour.

Access

• How do I sign in to Bloqia? It doesn't ask for a password

  Bloqia doesn't use passwords: we send a sign-in link to your email.

• I'm not receiving the login email

  Check your spam and promotions folders, wait a couple of minutes, and request a new link if it doesn't arrive.

Your community

• How do I join my community?

  With an invitation from a neighbour or the board, or by searching for your street number's address.

• Can my neighbours see my name, phone number or email?

  No. You appear as your apartment, unless you choose to show your name.

• I have apartments in several communities, how do I switch between them?

  Tap the community name at the top and select another one in Your communities.

• My community is not on Bloqia, can I register it?

  Yes: search for your address, answer two questions about the building, and you will be the first neighbour.

• How do I leave a community?

  In **Your communities**, open the community menu and select **Leave community**.

• What is an association in Bloqia?

  Several communities sharing services, such as a garden or a pool, coordinated in a single space.

Home and updates

• What do I see on the Home screen?

  Quick access, what needs your attention now, and the community bulletin board.

• What is the New activity bell?

  The latest announcements from your community, with a counter for those you haven't read.

• What is the bulletin board?

  The place where the board leaves permanent community info.

• How do I search for something in the app?

  Tap the magnifying glass and start typing to see matching app sections and help articles.

Chats and notices

• What chats does my community have?

  Announcements for board communications, Neighbours to talk with everyone, and your groups and private chats.

• How do I write privately to a neighbour?

  Press and hold one of their messages and select Send message.

• I'm receiving too many notifications from a chat

  Mute the chat: you will still see messages when you open it.

• How do I create a group?

  From Chats → Group, with a name and the neighbours you want.

• How do I send photos, files, an event, or a poll in a chat?

  Tap More options next to the text box and choose what you want to share.

• How do I quote, react to, edit or delete a message?

  Press and hold the message to see all options, or swipe to quote and react.

Issues

• How do I report a breakdown or a problem?

  Explain it in your own words, in writing or by dictating, and the app will fill out the report for you.

• Can I open an incident that only the Board can see?

  Yes: enable Private incident and only you and the Board will see it.

• How do I track and comment on an incident?

  Open the incident to view its status, comment, and add photos.

• How do I close or reopen an incident?

  The person who created it or the board can close it from its menu, and reopen it if the problem returns.

Voting

• How do I vote and change my vote?

  Tap an option to vote; you can change your vote by tapping another option until voting closes.

• How do I read the results of a poll?

  You will see the votes for each option, their weight by coefficients, and whether the required majority is met.

• Someone has voted for my apartment without my permission

  You can dispute your apartment's vote; support will review it before it closes.

• How is the community president elected?

  The first election opens automatically once there are enough neighbours; you must verify your phone number to vote.

• What is a motion of no confidence?

  A 7-day poll to remove a Board member, which can be started by any verified owner.

Bookings

• How do I book a common area?

  Choose the space, date, and available slots, and confirm your booking.

• How do I cancel or extend a booking?

  Tap your booking to cancel it, or add slots at the end to extend it.

• Can I add other neighbours to my booking?

  Yes: with Add participants, and they will see it on their Home screen.

Documents

• Where are the community documents?

  In Management → Documents, organized into official folders by year and folders created by neighbours.

• How do I upload, move, or rename a document?

  Verified neighbours can upload files and create folders; everyone manages their own.

• I deleted a document by mistake

  Deleted documents go to the Trash and can be restored.

• I have been asked to sign a document

  Open it from the notice or from Home, review it, and tap Sign.

Meetings and minutes

• How are the minutes signed and distributed?

  The presidency and the secretary sign the minutes from the app; with the final signature, they are archived and sent to all dwellings.

• How do I propose a theme or request an extraordinary meeting?

  From Management → Requests to the board; other neighbours can support it.

Community accounts

• How do I view the community accounts?

  Under Management → Accounts book, you can see the income, expenses, balance, and invoices for each year.

• What is the budget and how is it prepared?

  The board prepares the annual budget by category; once approved, each apartment sees its informative fee.

• How do I see what my dwelling pays and owes?

  In Accounts book → My dwelling you can see your annual fee and any debt recorded by the board.

Coexistence and moderation

• How do I report a message, a photo or a comment?

  Press and hold the content and choose Report; no one will know it was you.

• Can I block a neighbour?

  Yes. You will stop seeing what they write and they won't be notified.

• I can't write in chats

  The Board can temporarily limit participation, or the app might pause if you type too fast.

Your account and data

• How do I delete my account?

  Go to Profile → Delete my account. This action is irreversible.

• Where is my data stored?

  On Google Cloud servers in the European Union.

• How do I check if a Bloqia minutes document or certificate is authentic?

  At www.bloqia.es/verificar, using the code printed at the end of the Document.

• How do I change the app's language?

  In Profile → Language. Bloqia is available in Spanish, Catalan, Valencian, Galician, Basque, and English.

• How do I change my name or notifications?

  In **Profile** → **Edit profile**, you can choose whether to show your name and what notifications you receive.

• Something in the app isn't working, how do I report it?

  From Profile → Problems with the app?, or by writing to soporte@bloqia.es.

Devices and notifications

• Which devices does Bloqia work on?

  On Android, iPhone, and from your browser at app.bloqia.es.

• I'm not receiving notifications

  Check your notification permissions, muted chats, and battery saver settings.

For the board

• How do I create a poll?

  The board creates polls with a question, options, a deadline, and the required majority.

• How do I add or change bookable spaces?

  The board sets up each space with its schedule, slot duration, and booking limits.

• How do I request a signature for a document?

  The Board sends a PDF to be signed by the presidency and the secretary; once the final signature is added, Bloqia seals it.

• How do I convene a homeowners' meeting?

  The assistant prepares the agenda with the community's pending items; you review it and publish the notice.

• How do I draft the meeting minutes?

  Indicate attendance and what was agreed upon for each item; the assistant will draft the minutes, and you can review them before sending them for signature.

• There is an error in signed minutes

  You can correct the drafting until the next meeting; the agreements do not change.

• How do I record an expense or income?

  Scan the invoice so the app fills in the entry details, or add it manually.

• How do I export accounts or close the fiscal year?

  From the Accounts book menu, you can receive the fiscal year in Excel and close or reopen the period.

• How do I record an apartment's debt?

  Only outstanding amounts are recorded; each entry is notified to the owners and the board.

• How do I post on the bulletin board?

  From Management → Bulletin board, with a title, body, category and, if you want, an expiration date.

• How do I accept a neighbour who requests to join?

  In Management → Dwellings, open their dwelling and accept or reject the request.

• How do I register the dwellings and their participation coefficients?

  In Management → Dwellings, you upload the coefficients from the title deed; thereafter, any change is proposed to the board.

• How do I manage board posts, the secretary, and the administration?

  In Board posts you can propose the presidency and vice-presidency, choose the secretary, and add contact details for the administration and concierge.

• How do I review what neighbours report?

  In Management → Reports, you decide whether to remove or keep each reported piece of content.